Terms & Conditions

1. The Service

EntityOS provides software-based tools that generate AI content, recommendations, simulations, scores, reports, and marketing assets to help you plan and produce content for search and AI-search channels. The Service is provided "as is" and "as available".

2. Accounts

You are responsible for your account, your credentials, and all activity that occurs under your account. You must be at least 18 years old and authorised to bind the organisation you represent.

3. Your content & responsibilities

You retain ownership of the inputs you upload and the outputs you generate using the Service. You are solely responsible for reviewing, editing, validating, and approving any AI-generated content before publication, including for legal, advertising, regulatory, and factual accuracy. See our AI Content Disclaimer.

4. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy. We may suspend or terminate access, remove content, or refuse service for any violation.

5. Intellectual property

EntityOS Ltd retains all rights to the Service, including the software, algorithms, models, scoring methodologies, platform design, and documentation. No rights are granted to you except as expressly set out in these Terms.

6. Fees

Paid plans are billed in advance on the cadence shown at checkout. Fees are non-refundable except where required by law. We may change pricing with prior notice.

7. No guarantee of outcomes

EntityOS does not guarantee search rankings, Google rankings, AI citations, AI Overview placement, ChatGPT visibility, traffic, leads, sales, conversions, or any business outcome. All scores, simulations, forecasts, visibility estimates and recommendations are informational estimates only.

8. Limitation of liability

To the maximum extent permitted by law, EntityOS Ltd and its affiliates shall not be liable for any lost profits, lost revenue, lost data, business interruption, indirect, incidental, special, consequential, or punitive damages, or any damages arising from your reliance on AI-generated content, publication decisions you make, search ranking outcomes, AI visibility outcomes, or advertising performance. Our total aggregate liability for any claim arising out of or relating to the Service is limited to the amounts you paid to EntityOS in the 12 months preceding the event giving rise to the claim.

9. Indemnity

You agree to indemnify and hold harmless EntityOS Ltd from any third-party claim arising from (a) content you generate, edit, publish, or distribute using the Service, (b) your violation of these Terms or applicable law, or (c) your infringement of any third-party right.

10. Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if you breach these Terms, the AUP, or applicable law.

11. Changes to these Terms

We may update these Terms. When we do, we will publish a new version and require re-acceptance. Continued use after re-acceptance constitutes agreement to the updated Terms.

12. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflicts of law. Any dispute will be brought in the courts of England and Wales.

13. Contact

Questions about these Terms can be sent to legal@entityos.app.